Repairs

Solar Star Power are accredited by most inverter, solar panel and battery manufacturers to repair or replace their equipment. We also undertake insurance repairs for damaged equipment including lightning strikes.

Should your original installer no longer be in business or your warranty has expired we offer repairs at very reasonable rates.

Our standard call out charge to diagnosis solar PV faults is £89.00 and if your system is still under warranty with a recognized manufacturer this is all you will have to pay.

If your system is out of warranty or the manufacturer is no longer able to supply parts we will deduct the service charge from any further works that may need to be done. We can supply new inverters at very competitive rates.

How can I be sure my inverter is faulty.
The first thing to check (if possible) is if there are any errors displayed on the inverter screen. These error codes can often determine the nature of the fault. If there are no errors, or if the error suggests an AC fault, check to see if the SOLAR PV MCB (fuse) has tripped. This will be located either in your main consumer unit, or in a separate sub-board installed when the system was first commissioned.

These are basic checks. Beyond that we would suggest you get in touch with us. We can often determine if an inverter is at fault by asking a few simple basic questions and gathering information over the phone. Where it is not possible to establish the exact nature of the fault / issue we will arrange an on-site system check at our standard call out rate.

We recommend Solis** inverters, all of which come with a ten year warranty as standard. This is the manufacturers warranty; therefore if your inverter were to develop a fault within this ten year period, you would be sent a replacement by Solis, as your service partner we would be your first point of contact in this instance and would handle the warranty claim on your behalf. We would install the replacement free of charge (for the first 3 years) under our service agreement. Beyond three years you would receive the replacement inverter under warranty; but would need to pay our standard call-out fee to install the new unit.

** if you have a Solar Edge installation the warranty situation is different. Solar Edge have a normal twelve year warranty (some of which have been extended to twenty years) in this instance we would normally charge our standard call-out charge, establish the fault issue and handle the warranty claim on your behalf with Solar Edge. We are authorised Solar Edge installers.

When do I pay; we do not take deposits and payment is upon completion of the work. We take all credit cards and cheques, etc.